Frequently Asked Questions
A: Our daily rentals are 6 hours; not 4 hours like many companies. You can choose to keep the rental longer or overnight for a small fee, furthermore we do not pick up after dark.
A: We accept credit cards, cash and some business checks. If paying by cash, please have the exact amount, as our drivers can not make change. Business checks must be pre-approved by management.
A: Yes. All orders require a deposit of 25% of the total rental price to reserve equipment. If you cancel your event up to 48 hours before your rental, your deposit will be credited to a future event for up to one year. If cancelled within 48 hours of the event your deposit is forfeited.
A: Generally, we arrive 30 minutes before the rental time begins but could be significantly earlier depending on how busy we are. We will do our best to let you know an estimated delivery time.
A: ABSOLUTELY!. We are fully insured with a reputable insurance carrier.
A: Yes! All non-corporate inflatable units MUST be staked in the ground for the safety of our customers and units. The unit must be secured on at least 3 corners. No unit on grass will be left without stakes. Therefore, in the event a buried line is ruptured, it is the sole responsibility of the homeowner. Sandbags are the final option but also least desired.
A: No, for liability purposes, the staff of Jump N Play Party Rentals are only permitted to set up and tear down the equipment.
A: Yes, there is a flat fee of only $20 for up to 15 miles from our warehouse (4628 Northwestern Drive, Zionsville, IN 46077). For each additional mile, $2.00/mile will be added. This covers the delivery, set up and tear down!
A: We prefer set up on grass, but we can accommodate dirt, asphalt, and concrete.
A: Jump N Play Party Rentals can provide attendants for an additional charge. We do not supply attendants with rental equipment, unless otherwise noted.
A: Most parks do NOT provide electricity. If you want to set up at a park, a generator must added to your order unless you have contacted your local park and reserved a section with available electricity.
A: Please refer to the Jump N Play Party Rental contract previously signed.
A: Yes. We often supply additional insured certificates to schools, universities, businesses and churches at no additional charge.
A: Yes. Simply submit your ST-105 with your signed contract. Need a copy of the form? We can supply one to you for your convenience.
A: Yes and no. If damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, using silly string in the unit, moving the unit to a location other than where it was originally setup), you will be responsible for all damages up to and including replacement of the rental equipment.