Birthday Cake Bounce Birthday Cake Bounce

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Partyzone Rental Policy:

Choosing your equipment: PartyZone rents all equipment on a first come first serve basis. Receipt of a quote is NOT a guarantee of equipment. Once you decide on equipment, we'll provide a rental contract & invoice. We require a deposit of 50% of the total rental along with a signed contract in our office within 1 week in order to hold equipment for your event. Deposits can be put on credit card by phone to expedite your order.

Inclement Weather: We ask that you have alternative plans in case of inclement weather. Please keep in mind inflatable units cannot be operated in winds over 20 mph. Your deposit is non-refundable, although if you cancel by 6AM the day of your event, your deposit will be credited to any future event for an indefinite period of time.

Final contact: We generally contact you the week before your event to confirm details. At this time we'll confirm final payment, method of payment, space requirements, delivery times, etc.

Delivery & Pick up: Backyard parties are delivered during a 2 hour window before and after your event. Corporate deliveries in off site locations are generally delivered during the hour before your event. We strive to ALWAYS have units set up 30 min before the start of an event. Since our drivers are setting up at different locations during the day, it's very important that the person responsible at the event be there on time to meet the driver for safety and setup instructions. One late customer in the morning can cause much stress for everyone else.

Please note: Drivers do not go up and down stairs/hills etc. Setup location should be easily accessible from the delivery truck.

Power requirements: Customer is responsible for power. Power requirements are noted on your contract. PartyZone is NOT liable for problems due to power issues. Generally we need (1) 20 amp circuit for EACH blower. (other items can't be plugged into the same circuit) We furnish one 50' extension cord. Unit must be placed within 50' of power source.

Damages: Customer is responsible for all damages to unit. A 6% damage waiver is added to your invoice to cover cleaning and/or small repairs. Small repairs are repairs that cost less than 6% of the replacement cost of the unit. Anything greater than this is the customer’s responsibility.

Set up: We'll need someone at the event to show us where to set up. We'll find out before set up if you're event is on grass, asphalt, etc. We'll also need to know if there are sprinkler systems. Inflatables can ONLY be operated safely if they are well-secured. We bring stakes or sandbags depending on where the units are sitting. If you make last minute changes, please let us know (especially grass to cement) in order that we'll have the proper tie down equipment. Also, drivers are required to pick up final payment at set up unless you've made arrangements to charge a credit card the previous business day. Failure to make this payment could result in your event being delayed or stopped.

Attendants: If PartyZone is not supplying your attendants you will need adult attendants to arrive early enough for a safety briefing. Accidents on equipment generally come from two things: too many participants on unit and unit not kept secured. Attendants should monitor amount of children/adults and make sure they're acting responsibility. They also should periodically check equipment for secureness to ground. Safety briefings are given before all events and we require a signature from customer or representative stating this has been done.

Early shut down: If event is shut down early, please call the phone # on your paperwork or to arrange early pick up. There are no refunds due to early pick up for any reason. In case of rain or winds, please shut down unit until they pass & put blower in a covered area. If storm passes quickly you can re-inflate unit. Make sure to completely dry unit as they're very slippery when wet.

Customer Pickups: We allow customers to pick up certain pieces. It's important that they pick up and drop off during the agreed upon times. Many times we make arrangements with our drivers to meet people at the warehouse. Anyone not arriving on time can throw off other customers events for the day. This also could delay your receipt of equipment.

Cleaning charge for customer pickup: All units are required to be cleaned & dry before returned. A service charge of $50-75 will be charged for each unit returned wet, dirty or incorrectly rolled.

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