Birthday Cake Bounce

We can customize any package based on your budget, time, or space constraints!

FAQ:

Q: How long do we get our rental equipment?
A: Our rentals are for the entire day; not 2 or 4 hours like some companies.

Q: What payments do you take?
A: We accept credit cards, cash or checks. If paying by cash, please have the exact amount, as our drivers can not make change. Of course, we do not recommend sending any cash by mail.

Q: Do you require a deposit?
A: Yes. All orders require a deposit of 50% of the total rental price to reserve equipment. If you cancel your event prior to your rental, your deposit will be credited to a future event for an indefinite period of time.

Q: When do you set up?
A: Generally, we arrive 1-3 hours before the rental time begins. To prevent any problems, we will make prior arrangements to confirm that someone will be at the event location.

Q: Does PartyZone have insurance on its rental equipment?
A: YES. We are fully insured. We are happy to provide you with our insurance binder. This statement in no way implies legal responsibility.

Q: What surfaces do you set up on?
A: We prefer set up on grass, but we can accommodate dirt, asphalt, and concrete.

Q: Do you provide attendants with your rental equipment?
A: PartyZone can provide attendants for an additional charge. We do not normally supply attendants with rental equipment, unless otherwise noted.

Q: What about parks? Do parks have electricity?
A: Most parks do NOT provide electricity. If you want to set up at a park, you must rent a generator unless you have contacted your local park and recreation district and reserved a section with available electricity.

Q: What if we need to cancel?
A: Please see our “Rental Policy” page for details.

Q: Can an individual or organization get a certificate of additional insurance for their event?
A: Yes. We often supply additional insured certificates to schools, universities, businesses and churches at no additional charge.

Q: Can we use our not-for-profit sales tax exemption for rentals?
A: Yes. Simply submit your ST-105 with your signed contract. Need a copy of the form? We can supply one to you for your convenience.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. If damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, using silly string in the unit, moving the unit to a location other than where it was originally setup), you will be responsible for all damages up to and including replacement of the rental equipment.

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