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Choosing your equipment: PartyZone rents all equipment on a first come
first serve basis. Receipt of a quote is NOT a guarantee of
equipment. Once you decide on equipment, we'll provide a rental contract & invoice.
We require a deposit of 50% of the total rental along with a signed contract in our office within 1 week in order to hold equipment for your event.
Deposits can be put on credit card by phone to expedite your order.
Inclement Weather: We ask that you have
alternative plans in case of inclement weather. Please keep in mind inflatable units cannot
be operated in winds over 20 mph. Your deposit is non-refundable, although if you cancel by 6AM the day of your event, your deposit will be credited to any future event for an indefinite period of time.
Weather Waiver: If you only have one date for your
event and do not plan on rescheduling in the future, please purchase an inclement weather
waiver. Cost for the waiver is 3% of the total cost of the rental. If event is
canceled DUE TO WEATHER, the full deposit, less 3% waiver, will be refunded.
Final contact: We generally contact you the week before your event
to confirm details. At this time we'll confirm final payment, method of payment, space
requirements, delivery times, etc.
Delivery & Pick up: Backyard parties are delivered during a 2
hour window before and after your event. Corporate deliveries in off site locations are
generally delivered during the hour before your event. We strive to
ALWAYS have units set up 30 min before the start of an event. Since our
drivers are setting up at different locations during the day, it's very important that the
person responsible at the event be there on time to meet the driver for safety and setup
instructions. One late customer in the morning can cause much stress for everyone
else.
Please note: Drivers do not go up and down stairs/hills etc. Setup
location should be easily accessible from the delivery truck.
Power requirements: Customer is responsible for power. Power
requirements are noted on your contract. PartyZone is NOT liable for problems due to
power issues. Generally we need (1) 20 amp circuit for EACH blower. (other items
can't be plugged into the same circuit) We furnish one 50' extension cord. Unit must be
placed within 50' of power source.
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Set up: We'll need someone at the event to show us where to set up. We'll
find out before set up if you're event is on grass, asphalt, etc. We'll also need to know
if there are sprinkler systems. Inflatables can ONLY be operated safely if
they are well-secured. We bring stakes or sandbags depending on where the units are
sitting. If you make last minute changes, please let us know (especially grass to cement)
in order that we'll have the proper tie down equipment. Also, drivers are required to pick
up final payment at set up unless you've made arrangements to charge a credit card the
previous business day. Failure to make this payment could result in your event being
delayed or stopped.
Attendants: If PartyZone is not supplying your attendants you will need
adult attendants to arrive early enough for a safety briefing. Accidents on equipment
generally come from two things: too many participants on unit and unit not kept secured.
Attendants should monitor amount of children/adults and make sure they're acting
responsibility. They also should periodically check equipment for secureness to ground.
Safety briefings are given before all events and we require a signature
from customer or representative stating this has been done.
Damages: Customer is responsible for all damages to unit. A 6% damage
waiver is added to your invoice to cover cleaning and/or small repairs. Small repairs are
repairs that cost less than 6% of the replacement cost of the unit. Anything greater than
this is the customer’s responsibility.
Early shut down: If event is shut down early, please call the phone # on
your paperwork or (317)441-3272 or (317)441-9230 to arrange early pick up. There are no refunds due to early
pick up for any reason. In case of rain or winds, please shut down unit until they pass
& put blower in a covered area. If storm passes quickly you can re-inflate unit. Make
sure to completely dry unit as they're very slippery when wet.
Customer Pickups: We allow customers to pick up certain
pieces. It's important that they pick up and drop off during the agreed upon
times. Many times we make arrangements with our drivers to meet people at the
warehouse. Anyone not arriving on time can throw off other customers events for the
day. This also could delay your receipt of equipment.
Cleaning charge for customer pickup: All units are required to
be cleaned & dry before returned. A service charge of $50-75 will be charged for
each unit returned wet, dirty or incorrectly rolled.
Setup and tear down : Follow instructions given at pickup.
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